Will my order be impacted by COVID-19?
We regard the safety of our team, our vendor partners, and the communities around us as our top concern. Most of our California based team members are currently working from home. A limited operational team is working out of our Los Angeles studios to continue to fulfill orders. However, small delays with shipping may occur due to high shipping volumes on the networks of our carriers including FedEx, TNT, and DHL. Please contact firstname.lastname@example.org with any questions you may have.
When will I receive my order?
All unframed prints will ship out 7-10 days from the day the print was purchased. Please see the individual product page on our website for available shipping options and speeds. Please note orders that are placed during a week of a bank holiday will be delayed by a couple of days. Originals have the same 7-10 days lead time to give the packing team ample time to gallery pack each piece.
Do you ship worldwide?
The website is currently domestic shipping only. For international purchases please contact Hello@BrettBorthwickArt.com Please note: FedEx cannot deliver to P.O. boxes nor on US Bank holidays.
What is your return policy?
Due to the one of a kind nature of the products, all sales are final. If there are any issues we are here to help and make sure you’re happy. Contact our studio for any inquiries regarding returns.
Will my print be signed and/or editioned?
All prints ordered from our site will be signed. All medium and large format prints (18x18” and over) are editioned. Certain small prints are editioned depending on the series. Please refer to the shop for specifics on the print you wish to purchase.
Is your website secure/safe?
Yes, brettborthwickart.com is safe and secure. We use a world class ecommerce solution, along with SSL encryption, and a variety of other enhancements to maintain a PCI compliant shopping environment. For alternative purchasing methods, feel free to email or call customer service to assist you in placing an order. So I dont know if this is all correct can you help with if the website is secure details.